FAQS • Deliciously Clean Eats • Sunshine Coast Pre Made Meals

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Ordering

A meal subscription is similar to a gym membership. When you subscribe for meals, these meals will be delivered each week. The menu is a set menu week to week and will be rotating. You can subscribe to a 6 or 10 meal package (no lock in contracts, see cancellation policy FAQs for further detail).

Yes you can, but not on our weekly meal plan. Our weekly meal plan is fixed and includes 6 or 10 total meals made up of 6 different menu items. You can’t pick and choose your meals with the weekly meal subscription, but if you want more flexibility you can always order them as you need them with our single ordering option!

By choosing the meal subscription option you will receive FREE DELIVERY. You won’t have to remember to order from week to week and are guaranteed fresh, healthy meals to be delivered to your door.

By single ordering you can choose what meals and what variation of protein, carbohydrates and size you want. If you have specific dietary requirements we would advise this option.

Order cut off is Thursday at 8pm.

Payment

All orders made from week to week must be prepaid by credit card, and will be delivered the following Monday/Tuesday. The cutoff for orders is Thursday 8pm. Deliciously Clean Eats only accepts Visa & Master card. AMEX is not accepted.

You can log into your account and follow the subscription tab to place your order on hold. When you want to resume your meals you can reactivate this. The reactivation needs to be before 8pm on Thursday for delivery of meals the following Monday/Tuesday.

We don’t have a cancellation policy, simply suspend or cancel your meal plan on your account under the subscription tab before Thursday at 8pm.

We do use gluten and nuts in our commercial kitchen so traces may be present in meals.

If you are allergic or dislike a certain food we definitely suggest to single order each week as this provides vast choice of meals. Changes cannot be made to the set menu for our weekly meal plans.

Delivery

Please note we are only delivering to the following postcodes: 4018, 4019, 4020, 4053, 4171, 4500, 4504, 4505, 4506, 4507, 4508, 4509, 4510, 4511, 4516, 4518, 4519, 4550, 4551, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4565, 4566, 4567, 4568, 4572, 4573, 4575. If you are outside these postcodes but still on the Sunshine Coast, we have three pickup locations at Maroochydore, Bokarina and Caloundra.

If your postcode is not listed above, please email [email protected] and we will see what we can do.

For all delivery enquiries please contact our delivery coordinator Alex on 0422 376 306.

Delivery for meal subscribers is FREE. A small fee of $10 will be included if you would like meals delivered, this will be specified when placing your order. Alternatively, you can pick your meals up free of charge from one of our designated pickup locations.

After you have made your order, your meals will be delivered on the next Monday for Caloundra to Noosa postcodes and Tuesday for hinterland areas. Please remember the cutoff date for orders is 8pm THURSDAY. Any orders received after 8pm Thursday will be delivered the following week.

You will need to supply specific delivery instructions along with a key or swipe card for access into secure buildings. You can either post or drop your key in to us at our kitchen address (4 / 17 Newing Way, Caloundra). Unless otherwise specified, our team will keep hold of your key until you request that it be returned. If security access is not possible, the Team will leave your package at the main entrance door of your building. For any alternative arrangements or to amend your delivery details, please contact the Delivery Clean Eats team via our contact page.

Your meals will be delivered in a Eco Friendly Insulated Food Delivery Box Sets containing a insulated lining & ice bricks to keep the meals cool. Meal containers can be recycled and are microwave safe. The box sets will be sealed with tape for security. Please contact the office immediately if the security tape has been removed or tampered with.

Recycle the cardboard box & leave the inner liners & ice packs out each Monday / Tuesday to be collected by our delivery drivers. These can be re used 2-3 times.

The liners can also be recycled. If you receive a once off order, please recycle the liner or contact us to arrange collection. Email [email protected].

For weekly meal plan, simply log onto your account and change your address.

For single orders, if you need to change your address after placing your order, please email [email protected].

If you are not home at the time of delivery, our delivery driver will send a text message along with a photo of where your meal box was left. The meals are iced in an insulated box and will stay cold for 3-4 hours. Please place in the fridge at the nearest convenience.

Pick Ups

To view our current pickup locations, please visit our Pickups page by clicking here.

After you have made your order, your meals will be ready for pick up on the next Tuesday. Please remember the cutoff date for orders is 8PM Thursday

Modifying Meals

Unfortunately we cannot change the meals on the set menu in the weekly meal plan. We do however offer different meal plan options including low carb, vegetarian, vegan etc.

If you would like to modify meals in a meal plan we suggest you place a single order weekly.

We offer a vegetarian protein option for each of our meals. Simply click on the meal and it will go into a new tab with a drop down box for protein choice. This is where you can select the vegetarian option. We also offer a vegetarian/vegan weekly meal plan and one off vegetarian 6 or 10 meal packages.

We offer a low carb alternative to all our pasta, rice and noodle dishes. Simply click on the meal and it will go into a new tab with a drop down box for carbohydrate choice. This is where you can select the low carb option. Not available on all meals.

We also offer a low carb weekly meal plan and one off low carb 6 or 10 meal packages.

All vegetarian meals will come with cheese packaged separately. For all regular meals that contain cheese, this is placed directly in the meal.

Preparation

Deliciously Clean Eats salad dressings are served in individual containers. These dressings can be added to suit your preferences and should be removed from the package before heating.

Our curry sauces and other sauces are placed directly into the meal.

All Deliciously Clean Eats sauces are portion controlled, and made with heart healthy oils and other nourishing ingredients.

Meals should be transferred to a refrigerator immediately after delivery. Please ensure meals are transferred to a refrigerator within 2 hours after delivery.

The insulated box will be chilled with icepacks, however we take no responsibility for meals after delivery has occurred.

NDIS Meals

We service NDIS participants who are self or plan managed.

Weekly meal plans of 6 or 10 meals are available to NDIS clients. This is a set menu each week. Unfortunately no changes can be made to this set menu.

The client is responsible for pay for 30% of the total cost for the cost of ingredients. This will be direct debited from the client via credit card on our website. Payment processes on a Friday morning.

If plan managed: Your NDIS plan manager will then be invoiced for 70% of the total cost to cover the cost of preparation and delivery of meals.

Client:

  • 6 meals = $23.40
  • 10 meals = $39

Plan manager:

  • 6 meals = $54.60
  • 10 meals = $81

If you are self managed you will be required to pay the entire fee and you will then receive payment back from NDIS on your terms.

Please sign up to a subscription using the following link: https://www.deliciouslycleaneats.com.au/meals/weekly-meal-plan/

Select the 6 or 10 meals and then select NDIS as the dietary option – continue to check out and place credit card details (this will cover the 30% which is the cost of ingredients)

When placing your order please provide the following details in the order notes section:

  • NDIS Number:
  • Plan Manger email (to send invoice to)
  • Plan manager name

 

Please refer to the delivery section of FAQs.

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