Got questions?
We’ve got answers. If something isn’t covered, get in touch!
Ordering
A meal subscription is similar to a gym membership. When you sign up to a meal subscription, you will receive a meal delivery each week. The beauty of a meal subscription is you don't need to remember to order each week, your fridge will just refill with food #magic.
*Please note: you do not select the meals in your meal subscription. The meals you receive will be a selection of what is on the menu. The menu is rotating from week to week and runs on a 4 week cycle.
You can subscribe to a 6 or 10 meal package (no lock in contracts, see cancellation policy FAQs for further detail). You can select from a variety of dietary preferences using the drop down box within the meal subscription tab.
All meal subscriptions include FREE DELIVERY & A FREE DCE SIGNATURE TREAT.
A convenient ordering option for those who can't choose what they want and would rather us do it for them ;). This ordering option is similar to a meal subscription, but you place the order from week to week. You can order 6 or 10 meal packages and select from various dietary preferences using the drop down box within the product.
* Please note: you will receive a selection of meals from the menu, you do not select these meals.
Simply browse the SHOP NOW page and add all your favorite meals to your cart. By clicking into each product you can navigate various carbohydrate, protein and size options. All meals have a vegetarian and lower carb option and can be purchased in regular, smaller or family eats meal sizes.
Select the ones you prefer and create a meal spread that meets all your needs.
Order cut off is Thursday at MIDNIGHT.
Payment
All orders made from week to week must be prepaid by credit card, and will be delivered the following Tuesday. The cutoff for orders is Thursday MIDNIGHT.
*Please note: all meal subscription payments are processed automatically on a Friday.
Deliciously Clean Eats only accepts Visa & Master card. AMEX is not accepted.
You can log into your account and follow the subscription tab to place your order on hold. When you want to resume your meals you can reactivate this. The reactivation needs to be before MIDNIGHT on Thursday for delivery of meals the following Tuesday.
We don’t have a cancellation policy, simply suspend or cancel your meal plan on your account under the subscription tab before Thursday at MIDNIGHT.
We do use gluten and nuts in our commercial kitchen so traces may be present in meals.
If you are allergic or dislike a certain food we suggest to choose your meals each week. This provides vast choice of meals. Changes cannot be made to the set menu for our weekly meal plans.
Delivery | Pick Ups
We deliver to the following postcodes:
SUNSHINE COAST: 4518, 4519, 4573, 4564, 4558, 4559, 4556, 4557, 4551, 4561, 4567, 4568, 4566, 4565, 4550, 4553, 4555, 4560, 4572, 4575.
NORTH BRISBANE: 4019, 4020, 4021, 4022, 4502, 4503, 4504, 4505, 4506, 4507, 4508, 4509, 4510, 4511, 4516, 4517.
If you are outside these postcodes but still on the Sunshine Coast, we have three pickup locations at Maroochydore, Bokarina and Caloundra.
If your postcode is not listed above, please email [email protected] and we will see what we can do.
For all delivery enquiries please contact our delivery coordinator Alex on 0422 376 306.
Delivery for meal subscribers is FREE. A small fee of $10 for SUNSHINE COAST post codes and $15 for NORTH BRISBANE post codes will be included if you would like meals delivered, this will be specified when placing your order. Alternatively, you can pick your meals up free of charge from one of our designated pickup locations.
Your meals will be delivered the following Tuesday afternoon/early evening for all Sunshine Coast and North Brisbane areas. Any orders received after MIDNIGHT Thursday will be delivered the following week.
You will need to supply specific delivery instructions in your order notes section for access or drop off points in secure buildings. If security access is not possible, the Team will leave your package at the main entrance door of your building. For any alternative arrangements or to amend your delivery details, please contact the Deliciously Clean Eats team via our contact page.
Your meals will be delivered in a Eco Friendly Insulated Food Delivery Box Sets containing a insulated lining & ice bricks to keep the meals cool. Meal containers can be recycled and are microwave safe. The box sets will be sealed with tape for security. Please contact the office immediately if the security tape has been removed or tampered with.
Recycle the cardboard box & leave the inner liners & ice packs out each Tuesday to be collected by our delivery drivers.
The liners can also be recycled. If you receive a once off order, please recycle the liner or contact us to arrange collection. Email [email protected].
For weekly meal plan, simply log onto your account and change your address.
For single orders, if you need to change your address after placing your order, please email [email protected].
If you are not home at the time of delivery, our delivery driver will send a text message along with a photo of where your meal box was left. The meals are iced in an insulated box and will stay cold for 3-4 hours. Please place in the fridge at the nearest convenience.
To view our current pickup locations, please visit our Pickups page by clicking here.
After you have made your order, your meals will be ready for pick up on the next Wednesday. Please remember the cutoff date for orders is Midnight Thursday
Modifying Meals
Unfortunately we cannot change the meals on the set menu in the weekly meal plan. We do however offer different meal plan options including low carb, vegetarian, vegan etc.
If you would like to modify meals in a meal plan we suggest you place a single order weekly.
We offer a vegetarian protein option for each of our meals. Simply click on the meal and it will go into a new tab with a drop down box for protein choice. This is where you can select the vegetarian option. We also offer a vegetarian/vegan weekly meal plan and one off vegetarian 6 or 10 meal packages.
We offer a low carb alternative to all our pasta, rice and noodle dishes. Simply click on the meal and it will go into a new tab with a drop down box for carbohydrate choice. This is where you can select the low carb option. Not available on all meals.
We also offer a low carb weekly meal plan and one off low carb 6 or 10 meal packages.
All vegetarian meals will come with cheese packaged separately. For all regular meals that contain cheese, this is placed directly in the meal.
Food containing gluten is produced in our kitchen which means traces may be found on gluten free products. Although we do our best to ensure all equipment is cleaned properly and no cross contamination occurs, we cannot guarantee food is coeliac safe.
Preparation and Packaging
Deliciously Clean Eats salad dressings are served in individual containers. These dressings can be added to suit your preferences and should be removed from the package before heating.
Our curry sauces and other sauces are placed directly into the meal.
All Deliciously Clean Eats sauces are portion controlled, and made with heart healthy oils and other nourishing ingredients.
Meals should be transferred to a refrigerator immediately after delivery. Please ensure meals are transferred to a refrigerator within 2 hours after delivery.
The insulated box will be chilled with icepacks, however we take no responsibility for meals after delivery has occurred.
DCE meals last FRESH in the fridge for 7-8 days (as of Janurary 16 2023).
HOW IS THIS SO? Well, we are currently in the process of installing a MAP packaging machine. Modified Atmospheric Packaging utilizes innovative processes which modify the air within a meal package to slow down the process of food spoilage. This will ensure food stays fresh and safe to eat for longer, without adding any nasties.
At DCE we strive to produce and deliver the freshest product possible. MAP packaging will allow more flexibility with DCE meal production, DCE meal deliveries and DCE customer ordering. This new process will allow meals to STAY FRESH FOR ALL DAYS BETWEEN MEAL DELIVERIES. This means you will be able to enjoy a fresh DCE meal at the end of the week, over the weekend, and into the following week.
Changing of processes always takes some adjusting, and we are here to answer any questions you may have. If you have any questions, please email [email protected].
NDIS & Home Care Package Meals
We service NDIS participants who are self or plan managed.
We service Home Care Package clients through home care providers.
Please contact us via email to [email protected] for further information and how to set up and account.
All ordering options are available to HCP and NDIS clients. A special coupon code is created to ensure the client is only pay 30% for the cost of ingredients.
Please contact us via email to [email protected] for further information and how to set up and account.
The client is responsible for pay for 30% of the total cost for the cost of ingredients. This will be direct debited from the client via credit card on our website.
Your NDIS plan manager or Home Care Provider will then be invoiced for 70% of the total cost to cover the cost of preparation and delivery of meals.
Please contact us via email to [email protected] for further information and how to set up and account.
Once you have contacted up please include the following details in your order notes section:
NDIS:
- Plan Manger email (to send invoice to)
- Plan manager name
- NDIS #
Home Care Package:
- Home Care Provider email
- Home Care provider name
Please refer to the delivery section of FAQs.